Last updated: 5 December 2025

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At Refined By Heart, I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how I collect, use, and safeguard your data when you use my editing services or visit my website.

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A PDF copy will be provided with your contract.

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1. Information I Collect

 

When you contact me or use my services, I may collect personal information such as:

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• Your name

• Your email address

• Contact details (like address, if you provide it)

• Details about your manuscript or project (e.g., word count, genre)

• Any other information you share through emails

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I may also collect anonymous information through cookies on my website, see section 8: Cookies.

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2. How I Use Your Information

 

I use your information to:

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• Respond to your enquiries and provide editing services

• Communicate with you about your project and my services

• Manage payments and contracts (if applicable)

• Comply with legal obligations (such as tax records)

• Improve my services and website

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I do not sell or share your personal information with third parties for marketing purposes.

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3. Legal Basis for Processing

 

I process your data based on:

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• Your consent (when you contact me)

• The performance of a contract (providing editing services)

• Compliance with legal obligations (e.g., financial record-keeping)

• My legitimate interests (improving services and communication)

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4. How Long I Keep Your Data

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I keep your personal data only as long as necessary to:

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• Provide my services to you

• Meet legal and regulatory requirements (usually up to 6 years for financial records)

• Address any questions or disputes

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After that, I securely delete or anonymise your data.

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5. Your Rights

 

You have the right to:

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• Access the personal data I hold about you

• Ask me to correct any inaccuracies

• Request deletion of your data (subject to legal requirements)

• Object to or restrict how I process your data

• Withdraw consent at any time (where applicable)

• Request a copy of your data in a portable format

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If you’d like to exercise any of these rights, please contact me at: simone@refinedbyheart.co.uk

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6. How I Protect Your Data

 

I take appropriate technical and organisational measures to keep your personal information secure. This includes using password protection, secure cloud storage, and encrypted communication where possible to prevent unauthorised access, loss, or misuse of your data.

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7. Sharing Your Information

 

I do not sell or rent your personal information. I may share your data with trusted third-party service providers (such as payment processors or email platforms) who help me deliver my services. They are required to keep your information confidential and secure.

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​8. Cookies

 

My website uses cookies to improve your experience and to understand how visitors interact with the site. Cookies are small text files stored on your device.

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I use the following types of cookies:

• Essential cookies: Necessary for the website to function properly, including navigation, forms, and premium Wix features.

• Analytics cookies: Collected by Wix to help me understand website usage, such as page visits and session duration. This information is anonymised and used to improve the website.

• Marketing or tracking cookies: Used by Wix for optional features, such as email campaigns, forms with tracking, or future marketing tools. I do not share personally identifiable information from these cookies with third parties.

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Managing cookies:

You can accept or decline cookies using the banner when you first visit the site. Cookies can also be managed or deleted through your browser settings at any time.

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9. Newsletter

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If you sign up for my newsletter, I collect your email address so I can send you monthly updates. I rely on your consent as the legal basis for sending these emails. You can withdraw your consent at any time by clicking the “unsubscribe” link in any email or by contacting me directly.

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I use Wix to collect email subscriptions and send newsletters. This means your information is stored and processed by Wix in accordance with their privacy policy and data security practices. Wix acts as my service provider (data processor) for this purpose.

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I keep your email address until you unsubscribe.

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10. Changes to this Policy

 

I may update this Privacy Policy occasionally. The latest version will always be available on my website with the updated date.

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11. Contact Me

 

If you have any questions or concerns about your data or this policy, please get in touch:

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Refined By Heart
Simone Jopling
Email: simone@refinedbyheart.co.uk